Service Request Ticket - # 18384

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2006 02:34 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020398[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 8200, 15 inch Super XGA+
Serial No. 8W40521 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0040594, MS Office Pro 2003 from P0052634

Wired NIC 00:08:74:E3:EC:01

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Joan Guralnick Dec 14, 2006 02:43 PM 
At this point I'm not sure what Angie is having 
a problem with.  I sat down at her computer and 
was able to change events in both 
Sundown.wou.edu:82. All the calendars she wants 
show up in Outlook. I'm putting this in UCS tech 
because I'm leaving for the week.
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Joan Guralnick Dec 14, 2006 01:40 PM 
When Angie goes to Sundown.wou.edu:82 events do 
not show up on calendars.  When she goes to 
Outlook the events are there but she is not 
allowed to edit the calendars.  In Outlook she 
is subscribed to all of the shared calendars.
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Joan Guralnick Dec 14, 2006 11:37 AM 
Now when she tries to make changes on other 
peoples calendars it says "unable to create or 
modify this event on calendar server."
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Joan Guralnick Dec 14, 2006 11:33 AM 
I deleted her Outlook profile and reran the 
connector.  We then had to readd all of the 
calendars she chooses to monitor.
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Joan Guralnick Dec 13, 2006 04:18 PM 
Called and left a message.
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Joan Guralnick Dec 13, 2006 03:29 PM 
when she tries to change one occurance in a 
series it gives her this message.  
time zone mapping failed. This time zone is not 
mapped or not supported by Calendar server.
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Joan Guralnick Dec 13, 2006 02:58 PM 
Task reassigned to Joan Guralnick.
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Jonathan Guillen Dec 13, 2006 02:35 PM 
Problem occured off and on for a month. Changes 
she makes in the Calendar are getting changed 
back.
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