Service Request Ticket - # 18409

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2006 02:14 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Dec 19, 2006 04:33 PM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Dec 19, 2006 04:33 PM 
Went over and updated the profile for Outlook with
the one on myron's page (21jun06). This fixed the
Time Zone mapping error. I did have to go into
hotsync and tell it to use the new outlook profile
before it would sync with her PDA properly.

Ran the duplicate remover software that's on the T
drive to fix her duplicates problem. Uninstalled
it after I was done. I did this before I updated
her Outlook Profile.

closing ticket.
 Add Attachment
Courtney Wehner Dec 19, 2006 08:36 AM 
****This is an email****
I resolved the problem with not being able to 
download phone driver update files which was my 
original request.
Also, the reminders on my Outlook calendar are 
giving me this error: "Cannot turn off the 
reminder. Time zone mapping failed. This time 
zone is not mapped or not supported by Calendar 
Server."
In addition, I synched my Palm with Outlook 
yesterday and I have duplicates all over the 
place and now my calendar is a mess.
Please add these to my current service request. 
Thank you. 
Jan
Add Attachment
Jonathan Guillen Dec 15, 2006 04:35 PM 
User called back again and asked if a tech was 
going to come in and look at her problem today.
 Add Attachment
Jonathan Guillen Dec 15, 2006 02:15 PM 
She is using a QuickInstall software to transfer 
a zip file from her PC to her PDA but it does 
not "work."
 Add Attachment