Service Request Ticket - # 18415

Service Request Information

CONTACT Name Johnson, Karleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2006 08:07 AM
Department College of Education Phone 88472
Location Email adamsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020755[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Lance Cummins Contact lcummins06@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Dec 18, 2006 04:49 PM 
delivered.
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Myron Hoeckle (Student) Dec 18, 2006 04:31 PM 
updated...
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Myron Hoeckle (Student) Dec 18, 2006 03:47 PM 
updating.
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Myron Hoeckle (Student) Dec 18, 2006 02:34 PM 
ghosted.
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Myron Hoeckle (Student) Dec 18, 2006 02:22 PM 
backed up, ghosting...
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Myron Hoeckle (Student) Dec 18, 2006 02:16 PM 
going to ghost the machine
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Myron Hoeckle (Student) Dec 18, 2006 01:35 PM 
there is 7 application viruses on her machine in
the quarantine... I will delete them and run some
more tests.
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Myron Hoeckle (Student) Dec 18, 2006 01:32 PM 
started log on at 1:29, finished at ~ 1:33
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Myron Hoeckle (Student) Dec 18, 2006 01:31 PM 
still hangs at applying settings...
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Myron Hoeckle (Student) Dec 18, 2006 01:19 PM 
HDD passed IDE Diag
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Courtney Wehner Dec 18, 2006 10:18 AM 
She called back and wanted to know if she can do 
somthing to the thin client so it will not lock 
her out everytime she leaves to go do something.
(20040353) I told her that the thin clients do 
that for security reasons but she wanted me to 
ask you guys anyways.
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Myron Hoeckle (Student) Dec 18, 2006 08:52 AM 
grabbing a thin client to replace while I bring it
here.
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Myron Hoeckle (Student) Dec 18, 2006 08:16 AM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Dec 18, 2006 08:15 AM 
She called back to say that she cannot even shut 
the computer down now because it was taking too 
long so she is doing a hard shut down. When she 
tried to print the error message, she realized 
that there are no printers showing on the 
computer at all.
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Courtney Wehner Dec 18, 2006 08:11 AM 
THis whole task was created by me, I forgot to 
change the name on the task. Sorry
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Lance Cummins Dec 18, 2006 08:10 AM 
"Windows Defender: application failed to 
initialize 0x800106b. A problem caused this 
programs service to stop. TO start the service, 
restart your computer." She is going to restart 
the computer now so she might be calling back 
with more info. Otherwise she will be in ED 202 
waiting for help. THanks
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