Service Request Ticket - # 18449

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2006 12:23 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010689[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0036602; Dimension 8200, Pentium 4-2Ghz
Serial No. D78TC11 Location PDR

CPU Pentium 4-2.0GHz


OS Unknown Software Office XP Pro from P0036717

Wired NIC 00:D0:B7:BE:D7:F7

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Sean Courtney Dec 20, 2006 04:51 PM 
Looks ok to go, checked pci slot, cable, both the
connection to card and to wall, and it all seems
tight.  Also tried testing different browsers and
network connection to internet and it all seems to
be ok.  Will have to wait.
 Add Attachment
Brian Smith Dec 20, 2006 04:31 PM 
ntf
 Add Attachment
Brian Smith Dec 20, 2006 04:31 PM 
Task reassigned to Sean Courtney.
 Add Attachment
Jonathan Guillen Dec 20, 2006 02:42 PM 
User called back. They are no longer able to work 
with the PC and will have to send a student 
worker home.
Add Attachment
Joe Crowe Dec 20, 2006 01:32 PM 
start with physical and work up.
 Add Attachment
Jonathan Guillen Dec 20, 2006 12:24 PM 
They've restarted the computer multiple times but 
they lose connection sporadicly. Computer says 
network cable unplugged while it is plugged in. 
Has been a problem since this morning.
Add Attachment