Service Request Ticket - # 18466

Service Request Information

CONTACT Name Huston, Shaun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 21, 2006 01:50 PM
Department Social Science Phone 88296
Location Email hustons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040554[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5 20 in 1.8GHz Superdrive #Z095
Serial No. W850303RPNZ Location ITC Fee Payment

CPU G5 1.8GHz


OS Software MS Office 2004 Pro from P0050866, Final Cut Express HD v3.5 from P0060467

Wired NIC 00:11:24:70:1C:52

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Dec 21, 2006 05:09 PM 
Task reassigned to Brian Smith.
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Brian Smith Dec 21, 2006 05:08 PM 
this has been taken care of. the default download 
directory was not his desktop
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Audrey Macken Dec 21, 2006 02:59 PM 
Whoever originally configured his machine entered 
a password into Keychain, so he is running into 
problems with that. The first password entered on 
the computer is the one remembered by keychain, 
and he would like to change that or know what it 
is.
also:
He was trying to download an IM program. It is 
going to a folder that he can't change. He 
thought he could fix that himself, but apparently 
not.
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Brian Smith Dec 21, 2006 02:45 PM 
Task reassigned to Brian Smith.
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Brian Smith Dec 21, 2006 02:45 PM 
made him an admin on the machine. should work 
fine.
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Audrey Macken Dec 21, 2006 01:51 PM 
He is unable to install updates.
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