Service Request Ticket - # 18472

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 26, 2006 09:14 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Dec 27, 2006 04:47 PM 
should be working now. she will call us back if 
there are any problems.
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Brian Smith Dec 26, 2006 09:27 AM 
Task reassigned to Brian Smith.
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Brian Smith Dec 26, 2006 09:27 AM 
going over to take a look.
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Jonathan Guillen Dec 26, 2006 09:15 AM 
She would like to be notified if this task will 
not be completed today, as she has a worker 
coming in at 11am who will need this software 
installed to work. She'd like to tell him not to 
come into work if the software will not be 
installed today.
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