Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Dec 26, 2006 02:28 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030790 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4PC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Contribute 3 with CPS from P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO labelwriter 400 v7.6 software from P0059975
	Wired NIC	00:0C:F1:EA:02:6B

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 03, 2007 10:14 AM	The Palm Desktop update fixed it.	Add Attachment
Audrey Macken	Dec 29, 2006 09:23 AM	She will be in until noon today.	Add Attachment
Audrey Macken	Dec 28, 2006 03:31 PM	She said she would be in the rest of the day.	Add Attachment
Brad Dougherty	Dec 28, 2006 11:48 AM	I called her back and left a message requesting a time for me to meet with her today so that I can troubleshoot her problem.	Add Attachment
Jonathan Guillen	Dec 27, 2006 01:02 PM	User returned called. She ran hot sync and it did not work - froze up again.	Add Attachment
Brad Dougherty	Dec 27, 2006 11:30 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 27, 2006 11:30 AM	I just installed the new version of palm desktop. I have left her a VM asking her to call me back.	Add Attachment
Audrey Macken	Dec 26, 2006 02:29 PM	PDA# is 20040535. It gets stuck when connecting to the desktop. While she was on the phone with me, she got a message saying that a link between the PDA and desktop could not be established.	Add Attachment