Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Dec 26, 2006 05:14 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020399 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4500 Series, Pentium 4 -2.4GHz
	Serial No.	H0DG621	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office XP Pro from P0040594, Dell Picture Studio Image Expert Standard, Adobe Creative Suite CS3 Design Standard from P0061633
	Wired NIC	00:07:E9:C6:ED:F1

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Dec 27, 2006 01:01 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Dec 27, 2006 01:01 PM	Sophos is installed and updated. Working fine.	Add Attachment
Michael Orr	Dec 27, 2006 01:00 PM	Heading over to install sophos.	Add Attachment
Michael Orr	Dec 26, 2006 05:16 PM	I was going to install sophos myself, but I haven't done an install on campus yet and don't know the network install password. I can do this when someone's around to show me what to do or another tech can take care of this if they already know.	Add Attachment
Michael Orr	Dec 26, 2006 05:15 PM	This was discovered when working on ticket 18337. All work regarding ticket 18337 has been completed, Sophos just needs to be installed on 20020399 (Jefferson is the label on the monitor).	Add Attachment