Service Request Ticket

Service Request Information

CONTACT	Name	Kelley, Patricia A.	Date	Dec 27, 2006 11:57 AM
	Department	The Research Institute	Phone	88753
	Location		Email	kelleyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060417 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
	Serial No.	CM4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license
	Wired NIC	00:19:B9:04:DD:96

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Dec 28, 2006 03:25 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 28, 2006 03:25 PM	I found out what was needed to get this working. She actually needed a Citrix client and a login file installed on her computer. I have created a HOWTO on Tapioca regarding this process.	Add Attachment
Sean Courtney	Dec 28, 2006 11:47 AM	I called her and she let me know that the person next door still has it on her computer so someone could check that out and see exactly what this software is. She also made sure to mention that Joe set it up a few "years" ago directly with HR, which Joe has no memory of. I don't know where to find any copy of record, but since I am leaving I leave this to the next tech.	Add Attachment
Jonathan Guillen	Dec 27, 2006 02:35 PM	User called back. She said that Joe Crowe had set up the software in the past through HR.	Add Attachment
Jonathan Guillen	Dec 27, 2006 11:58 AM	She got a new computer and does not see the "TRACS" icon on her desktop. She wasn't sure if it was a shortcut to a website or an application.	Add Attachment