Service Request Ticket - # 18491

Service Request Information

CONTACT Name Kelley, Patricia A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 27, 2006 12:24 PM
Department The Research Institute Phone 88753
Location Email kelleyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060417[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. CM4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license

Wired NIC 00:19:B9:04:DD:96

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Dec 27, 2006 01:46 PM 
Task reassigned to Michael Orr.
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Michael Orr Dec 27, 2006 01:46 PM 
She had changed her network password but it was
still using her old password for communications
express.

Had her use accountlookup to see if that worked.
Fixed the problem.
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Jonathan Guillen Dec 27, 2006 12:25 PM 
User unable to log into Communication Express, 
gets "Authentication failed".
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