Service Request Ticket - # 18492

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 27, 2006 12:49 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20010862[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 8200, Pentium 4-1.8GHZ
Serial No. 236GK11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Office XP PRO from P0037777, Intervideo DVD software, Dell Picture Studio standard, MGI VideoWave 4 digital editing, DreamWeaver 4 single user license(P0035756)

Wired NIC 00:06:5B:BB:9E:C1

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Dec 27, 2006 04:41 PM 
****This is an email****
To All Wireless Users:

Wireless authentication updating will occur
December 27-29, 2006.  Wireless may not be
available for these three days.  Once the change
is complete new steps will need to occur on each
wireless computer the first time you connect to
wireless.  Ron will send out a FAQ in the next few
days detailing the new authentication process.

Bill
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Joe Crowe Dec 27, 2006 04:41 PM 
Task reassigned to Joe Crowe.
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Jonathan Guillen Dec 27, 2006 12:51 PM 
Icon in systray says that the laptop is connected 
with good signal strength, but she is unable to 
connect to the internet. Outlook and IE do not 
connect.
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