Service Request Ticket - # 18496

Service Request Ticket - # 18496

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Service Request Information

CONTACT	Name	Wilson, Lisa	Date	Dec 27, 2006 02:06 PM
	Department	The Research Institute	Phone	88786
	Location		Email	wilsonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060387 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet 7210 All-In-One Multifunction Printer #Q5560A#ABA
	Serial No.	MY67VK73ZS04HQ	Location	PDR
	Model	Q5560A	Hostname
	Notes	All-in one multifunction	Ink/Toner Refill

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Jan 17, 2007 03:58 PM	All set up. The printer is a local machine so no network setup is required. All good to go.	Add Attachment
Christian Mendez	Jan 17, 2007 02:20 PM	Has a black and a color ink cartridge for the printer that they got for her which they can go pick up at her desk. And if she is not there, she will leave them for pick up.	Add Attachment
Michael Orr	Jan 17, 2007 02:16 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Jan 17, 2007 02:15 PM	Printer's here, old one's boxed up. We need to get ink from her to finish setting up the printer on the network and whatnot. Called and left vm asking for a time to swing by and pick up the ink from her.	Add Attachment
Joe Crowe	Jan 11, 2007 03:20 PM	Have not received it. Checking with HP.	Add Attachment
Joe Crowe	Dec 28, 2006 01:57 PM	called Lisa to let her know.	Add Attachment
Joe Crowe	Dec 28, 2006 01:56 PM	5 to 7 days	Add Attachment
Joe Crowe	Dec 27, 2006 04:43 PM	I'm getting HP to ship a replacement unit.	Add Attachment
Brian Smith	Dec 27, 2006 03:26 PM	Task reassigned to Joe Crowe.	Add Attachment
Brian Smith	Dec 27, 2006 03:26 PM	there is a tiny piece of plastic that is broken, I will put it under Joe so that he can look into replacement.	Add Attachment
Brian Smith	Dec 27, 2006 02:54 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Dec 27, 2006 02:54 PM	going to go take a look	Add Attachment
Jonathan Guillen	Dec 27, 2006 02:08 PM	The printer said it needed new black ink, they replaced the cartridge but it does not recognize it and continues to ask for a new ink catridge. User claims that this is affecting her ability to work (why can't she temporarily use another printer?).	Add Attachment