Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Dec 27, 2006 03:39 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050198 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Intel Pentium M Processor 730
	Serial No.	270BY71	Location	PDR
	CPU	Pentium M 730 1.6GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:DC:CF:56

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Dec 27, 2006 04:37 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Dec 27, 2006 04:37 PM	**This is an email** To All Wireless Users: Wireless authentication updating will occur December 27-29, 2006. Wireless may not be available for these three days. Once the change is complete new steps will need to occur on each wireless computer the first time you connect to wireless. Ron will send out a FAQ in the next few days detailing the new authentication process. Bill	Add Attachment
Jonathan Guillen	Dec 27, 2006 03:41 PM	A student was unable to log in, neither was student worker Emily. They are able to log into any of the stationary computers. "System cannot log you on now because the domain MASH is unavailable". They got the same problem using laptop #20050191	Add Attachment