Service Request Ticket - # 18502

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 28, 2006 09:07 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Dec 28, 2006 12:12 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Dec 28, 2006 12:12 PM 
I created the shortcuts necessary for her to use
Remote Desktop and I showed her how to properly
log into mash using the new remote desktop
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Jonathan Guillen Dec 28, 2006 10:48 AM 
User called back, saying that the message left by 
the tech did not address her problem. The 
workaround she had discovered earlier is not 
working correctly.
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Sean Courtney Dec 28, 2006 10:27 AM 
Left a vm explaining that in the new RDC the user
needs to type mash\username instead of selecting
the  domain.
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Jonathan Guillen Dec 28, 2006 09:10 AM 
She is able to log into the terminal server, but 
it takes "a lot of work" (2-3 mouse clicks, 
selecting MASH from dropdown box). She wants 
someone to come by and make the old way work.
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Jonathan Guillen Dec 28, 2006 09:09 AM 
The icon in Proram Files -> Acessories -> 
Communications is missing. She is able to invoke 
RDC from a shortcut in the quicklaunch bar, but 
she claims it behaves differently this way than 
when she used the startmenu shortcut; it does not 
allow her to choose the MASH domain.
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