Service Request Ticket

Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Dec 28, 2006 12:48 PM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031198 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224V8NV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	MAC OS X 10.4 from P0052629, Filemaker Pro 7 from P0049368 transfer to 20090437 10-2009
	Wired NIC	00:0A:95:CB:21:98

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Dec 28, 2006 01:52 PM	I walked over and took a look at her machine with her and she wasn't able to reproduce the problem. Closing the task.	Add Attachment
Brad Dougherty	Dec 28, 2006 01:41 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Macken	Dec 28, 2006 01:39 PM	I called the techs and spoke with Brad who said she should leave her computer on. I called her back to let her know.	Add Attachment
Audrey Macken	Dec 28, 2006 01:37 PM	She called back to check on this and said that it was working for a short amount of time, then it started doing the same thing again. She is leaving in about a half hour and would like to know if she should leave the computer on so someone can work on it, or if she should just wait until later.	Add Attachment
Audrey Macken	Dec 28, 2006 12:51 PM	When she tries to get into her email, whether she uses an Outlook-type application or tries to access it on the internet, it will start opening a whole bunch of windows and not allow her to close them or switch windows. She will leave her computer with this on the screen.	Add Attachment