Service Request Ticket - # 18517

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2006 09:10 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020773[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 5100, Intel Pent.4, 2.4GHz, 15.0 SXGA+
Serial No. CSTQX21 Location PDR

CPU Pentium 4-2.40GHz


OS Unknown Software
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Audrey Macken Dec 29, 2006 11:02 AM 
Nevermind. She figured it out.
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Audrey Macken Dec 29, 2006 10:55 AM 
She said there is a message on the computer that 
says it is in use and an administrator has to 
unlock it. She wanted to turn it off. She would 
like a call back.
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Brad Dougherty Dec 29, 2006 10:51 AM 
The drive is bad. Linda is putting in a purchase
request for a replacement drive.
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Brad Dougherty Dec 29, 2006 10:33 AM 
Task reassigned to Brad Dougherty.
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Audrey Macken Dec 29, 2006 09:11 AM 
When she puts a disc in, it will not do 
anything.  Nothing shows up on the desktop and it 
does not respond as though there is anything in 
it.
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