Service Request Ticket - # 18530

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2007 08:58 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 02, 2007 02:56 PM 
Task reassigned to Michael Orr.
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Michael Orr Jan 02, 2007 02:56 PM 
Worked just fine. We have
WindowsDefender29dec06.msi in the utilities folder
of the T drive. Uninstall their current version of
Windows Defender from add/remove programs and then
run that msi. Problem should be fixed.
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Michael Orr Jan 02, 2007 02:26 PM 
Per this thread:

http://www.experts-exchange.com/Security/Q_22107192.html

It looks like windows defender was set to expire
at the end of the year of the beta 2 software was
in use. Supposedly an unistall and reinstall fixes
the problem. I'm going to give that a try if I can
get ahold of the people affected.
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Courtney Wehner Jan 02, 2007 09:00 AM 
She will be around today. She clicked OK to get 
out of it and she can use her computer fine. She 
would like someone to take a look so it will not 
pop up again.
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