Service Request Ticket - # 18532

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2007 09:14 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. g8f0y411 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:EA:0E:3C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 02, 2007 02:58 PM 
Task reassigned to Michael Orr.
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Michael Orr Jan 02, 2007 02:58 PM 
Installed WindowsDefender29dec06.msi from the
utilities folder on the T drive. problem solved.
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Brian Smith Jan 02, 2007 09:17 AM 
called and told her that I was going to look into 
the error but she can use her computer just fine 
by clicking okay.
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Courtney Wehner Jan 02, 2007 09:15 AM 
It told her to restart her comptuer and so she 
shut down and when she restarted it gave her the 
same error message. She will be in all day but 
needs help with this ASAP.
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