Service Request Ticket - # 18538

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2007 10:39 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030411[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Pentium M-1.40GHz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP Pro, Install Acrobat Pro 6 from P0050699

Wired NIC 00:0D:56:79:3C:D9


Wireless NIC 00:90:4B:1F:A5:6D

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Courtney Wehner Jan 02, 2007 10:42 AM 
She said that she had to restart it and then it 
was working fine.
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Courtney Wehner Jan 02, 2007 10:41 AM 
Joe told her that there was a problem and she 
thought that it would be up and working again by 
the 29th. It will not let her log on to her 
wireless. It asked her to download something 
first and she followed all the instructions but 
she still does not have wireless access.
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