Service Request Ticket - # 18539

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2007 10:43 AM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060418[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. HN4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license Adobe Web Premium CS4 WIN license #AD1CSWPA.0L from P0071719.

Wired NIC 00:19:B9:04:D9:FB

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 03, 2007 12:25 PM 
Task reassigned to Joe Crowe.
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Tricia Flaherty Jan 03, 2007 09:37 AM 
Please give me a final list of what is added to 
Roxanna's machine when you are done so I can 
update inventory for future reference
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Michael Orr Jan 02, 2007 05:04 PM 
Talked to Tricia. She found the CorelDraw 10.0
program in her stock of TRI software so it's ok to
go ahead and unistall 6 and install 10. I placed
disk 1 of 10 on the T drive under CorelDraw in a
CorelDraw 10.0 folder.

There are three disks to the install, but only
disk 1 is a program disk. the other two disks are
content disks that are not needed so I didn't put
them on the network. Physical disks 2 and 3 are in
Tricia's possession if a specific user requires them.

Also, shawn said that she'd need to have
Macromedia Director MX installed on her machine.
Physical disks for both coreldraw 10 and director
mx are in the top left tech outbox with a copy of
this ticket taped over the front for whoever goes
to finish this task.
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Courtney Wehner Jan 02, 2007 10:44 AM 
She said that she needed at least the version 10. 
I could not find any task for her asking for the 
software installation, but she said that a tech 
came over to install it for her last week.
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