Service Request Ticket

Service Request Information

CONTACT	Name	Edwards, Leta N.	Date	Jan 02, 2007 10:50 AM
	Department	Advancement & Foundation	Phone	88149
	Location		Email	edwardsl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060232 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	40L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Creative Suite Prem from P0049693 moved from W#20020660
	Wired NIC	00:13:72:A8:B3:C8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jan 02, 2007 12:40 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Jan 02, 2007 12:40 PM	got it working. walked her through it to make sure.	Add Attachment
Courtney Wehner	Jan 02, 2007 11:10 AM	She called back and said that she still cannot get into Banner from her Icon. SHe is getting the same error message.	Add Attachment
Brad Dougherty	Jan 02, 2007 11:07 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 02, 2007 11:06 AM	She did not have Java installed. Fixed.	Add Attachment
Courtney Wehner	Jan 02, 2007 10:51 AM	It tells her that not all her plug-ins are installed. She will be in the rest of the day but she needs to be able to work in Banner.	Add Attachment