Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Jan 03, 2007 03:07 PM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040818 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D800 Notebook Intel Pentium M with 15.4 WUXGA with Advanced Port Replicator and monitor stand
	Serial No.	966Y771	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	Microsoft Office Pro 2003 from P0052260
	Wired NIC	00:11:43:70:36:B3
	Wireless NIC	00:0B:7D:1E:AE:CB

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jan 03, 2007 03:28 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Jan 03, 2007 03:28 PM	updated windows defender. should be working fine now.	Add Attachment
Jonathan Guillen	Jan 03, 2007 03:09 PM	Windows defender error dialog says that Windows Defender failed to initialize. Windows scripting host error says that network device is already in use. IE7 error says that a scripting error occured on the page (the page being the weather icon in his systray that must be using IE7). These happen every time he logs in in sucession.	Add Attachment