Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Joe	Date	Jan 04, 2007 09:23 AM
	Department	The Research Institute	Phone	88820
	Location		Email	hansenjb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050321 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	106R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License
	Wired NIC	00:12:3F:97:17:21

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jan 04, 2007 10:10 AM	i set it up for him.	Add Attachment
Brian Smith	Jan 04, 2007 10:07 AM	This is a special setup printer. It requires an account code to be entered in the printer properties.	Add Attachment
Courtney Wehner	Jan 04, 2007 09:36 AM	Joan talked to him when he called last and he asked how he was supposed to print and she told him to try using another computer until the issue was resolved. (She wanted this documented)	Add Attachment
Brian Smith	Jan 04, 2007 09:35 AM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Jan 04, 2007 09:33 AM	the printer is located in the TRI office. He did not know the room number	Add Attachment
Courtney Wehner	Jan 04, 2007 09:26 AM	He gets the little pop up that says it was sent to the correct printer. But nothing happens. The printer is called Radar TRI color (it does not have a WOU# sticker on it. It is new so they need a sticker they said) He said that Joe would know what to do.	Add Attachment