Service Request Ticket - # 18577

Service Request Information

CONTACT Name Bartlett, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2007 12:49 PM
Department Health & Exercise Science Phone 88914
Location Email bartlete@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050078[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag 8S2WW71 Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 8S2WW71 Location

CPU Pentium 4-3.2GHz


OS Software

Wired NIC 00:12:3F:8F:C1:31

TECHS Submitted by Joe Crowe Contact crowej@wou.edu 88955
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 05, 2007 02:56 PM 
His machine has been delivered and his data has
been transfered. Inventory has been updated.
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Brad Dougherty Jan 05, 2007 01:48 PM 
I called him back and he didn't answer. I left a
message requesting a call back.

HELPDESK: Please keep him on the line and transfer
him to me (tech phone).
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Jonathan Guillen Jan 05, 2007 01:21 PM 
John called. The files are done transfering.
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Brad Dougherty Jan 05, 2007 11:09 AM 
Delivering right now.
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Brad Dougherty Jan 05, 2007 11:06 AM 
Task reassigned to Brad Dougherty.
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Joe Crowe Jan 04, 2007 05:14 PM 
The machine is in the outboox w/ monitor, KB, etc.
 He'll want to setup his Treo too.  Install
versamail from his CDs.
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Joe Crowe Jan 04, 2007 12:50 PM 
Don't forget to update inv
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Joe Crowe Jan 04, 2007 12:50 PM 
He'll keep his Mac for some time.
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Joe Crowe Jan 04, 2007 12:49 PM 
Grab a monitor from Shaun, if he has one.  If not,
check with Joe.
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