Service Request Ticket - # 18619

Service Request Ticket - # 18619

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Service Request Information

CONTACT	Name	Birken, Jim	Date	Jan 08, 2007 09:29 AM
	Department	Advancement & Foundation	Phone	88145
	Location		Email	birkenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030630 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	BTC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5B:81

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Feb 06, 2007 12:11 PM	His contacts have been restored. Closing the task.	Add Attachment
Courtney Wehner	Feb 05, 2007 05:10 PM	He called in and said that he was told Brad would be in tomorrow (Tues) at 10a. Jim said that he will be in his office at 10:30a and only till 11a. He is hopes that works out.	Add Attachment
Courtney Wehner	Feb 05, 2007 04:52 PM	He called back and said that he has been waiting for help for awhile. I called and talked to Myron and he said that he would give him a call.	Add Attachment
Jonathan Guillen	Feb 01, 2007 11:13 AM	User called back. He is returning Brad's call and is there now until noon, 1:30 till 6.	Add Attachment
Christian Mendez	Jan 31, 2007 01:38 PM	Called in today and wants Brad to help him with this contacts. He mentioned that Brad told him he made a backup of all his contacts. He is free all day and would like to get Brad out there as soon as he is available.	Add Attachment
Brian Smith	Jan 31, 2007 12:54 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Jan 30, 2007 05:58 PM	He said that half of his address book is gone after Brad came in and relinked Outlook to Sun Java. He will be in tomorrow around 9a. He would like help with this ASAP. Thanks	Add Attachment
Brad Dougherty	Jan 30, 2007 01:49 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 30, 2007 01:48 PM	I reinstalled the Java connector. Fixed.	Add Attachment
Audrey Macken	Jan 17, 2007 10:24 AM	He will be in for another 45 min, then all afternoon after 1.30.	Add Attachment
Ronni Luchterhand	Jan 17, 2007 08:54 AM	called, left vm	Add Attachment
Courtney Wehner	Jan 09, 2007 09:28 AM	called and told the techs he called back.	Add Attachment
Courtney Wehner	Jan 09, 2007 09:27 AM	he called back to say that it has gotten worse since yesterday. He has gotten 2 total failures and 2 partial failures when he tried to sync his palm. He will be out till 10:30a.	Add Attachment
Audrey Macken	Jan 08, 2007 09:31 AM	'multi day repeating appointment, cannot sync' is one of "about a hundred messages." He said it started Friday.	Add Attachment