Service Request Ticket - # 18623

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2007 10:25 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030626[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:4E:E6

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 08, 2007 04:01 PM 
changed tnsnames.ora file to reflect oracle.wou.edu
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Joe Crowe Jan 08, 2007 04:00 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Jan 08, 2007 02:56 PM 
left a vm
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Audrey Macken Jan 08, 2007 02:39 PM 
She is unable to access the administrative side 
of this program and it is starting to affect her 
work and the work of those around her.
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Audrey Macken Jan 08, 2007 10:28 AM 
Fault is in modue sql 16w95.dll@0001:1371
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Audrey Macken Jan 08, 2007 10:26 AM 
'General Protection Fault error'. She has to shut 
down computer before she can try again. She has 
tried 3 times.
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