Service Request Ticket - # 18638

Service Request Ticket - # 18638

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Service Request Information

CONTACT	Name	Summers, Jill	Date	Jan 08, 2007 01:09 PM
	Department	Bookstore	Phone	88300
	Location		Email	summersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040379 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Latitude D505, Pentium M, 1.60GHz, 15.0 XGA
	Serial No.	D074Q51	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro from P0049423, Label Matrixv7 from P0049982
	Wired NIC	00:0F:1F:BD:C8:55
	Wireless NIC	00:0B:7D:07:93:21

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Tracking

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	May 15, 2007 08:45 AM	this was set up as a device.	Add Attachment
Kevin Elmore	Feb 13, 2007 08:33 AM	call and press '0' (zero) and the info desk can radio her. She says she's pretty hit and miss on times to call.	Add Attachment
Brian Smith	Feb 07, 2007 11:18 AM	called and left a voicemail. The last time we talked I had asked her who she would like to be the LDAP account responsible for the laptop and have not heard back from her.	Add Attachment
Audrey Macken	Jan 22, 2007 08:46 AM	The login screen is popping up while the computer is in use. It shows up randomly in the middle of powerpoint presentations. Chelsee Blatner said that they will need this computer for a preview day Feb. 10.	Add Attachment
Brian Smith	Jan 11, 2007 10:03 AM	I e-mailed paul with the mac addresses.	Add Attachment
Joe Crowe	Jan 09, 2007 03:46 PM	grab the wireless mac address and give to Paul.	Add Attachment
Courtney Wehner	Jan 09, 2007 10:06 AM	She called back and wnated to know the status on this. They really need these laptops working for conferences. You can call Chelsea Blatner #88647 if they need to set up a time to see them or pick them up.	Add Attachment
Brian Smith	Jan 08, 2007 02:17 PM	I contacted Mike Ellis about this problem because it was not able to download the security agent. We were able to get the agent downloaded but we were unsure what password to use when the wireless was being purchased by the department. I am waiting to talk to paul about this one.	Add Attachment
Brian Smith	Jan 08, 2007 01:16 PM	Task reassigned to Brian Smith.	Add Attachment
Audrey Macken	Jan 08, 2007 01:13 PM	I told Brian about this task.	Add Attachment
Audrey Macken	Jan 08, 2007 01:12 PM	She is in a meeting in the little d conference room. When she tries to get on the internet, she gets a Branford security message that says she can't access the internet. She is trying to use this for the meeting and it sounds like the computer is of importance to this meeting.	Add Attachment