Service Request Ticket - # 18642

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2007 01:57 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040812[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex SX280 Intel Pentium 4 Processor 540
Serial No. 2G5K971 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0052260

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Jan 17, 2007 01:12 PM
the box has been set up and he has been informed.
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Brian Smith Jan 12, 2007 02:15 PM
NS218 was the computer that we are working on. I 
just ghosted it and I am going to get the 
software on it.
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Brian Smith Jan 12, 2007 11:18 AM
I think Ronni was going to NS122 and looking at 
that computer, not the computer in question. 
Waiting for Joe to get in to sort out the problem 
and fix it in inventory.
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Ronni Luchterhand Jan 12, 2007 10:00 AM
Task reassigned to Brian Smith.
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Ronni Luchterhand Jan 12, 2007 10:00 AM
...I was wrong... there is another class.  I was
able to check the disk space and there is over
20g. Did not have time to install programs. 
Classroom should be available from noon-1pm. 
Brian, you are the only tech in at that time, so I
am assigning this task to you.
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Ronni Luchterhand Jan 12, 2007 09:42 AM
heading over, again. :D
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Ronni Luchterhand Jan 12, 2007 08:47 AM
class was in progress.  Looks like there is an
opening from 10-noon.  It is the only break during
the day.  Will try to sneak in and grab it then.
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Ronni Luchterhand Jan 12, 2007 08:40 AM
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Jan 12, 2007 08:40 AM
talked to Nathan to double check if anything
special about this machine.  Heading over to get
it.  Will image with standard Smart Classroom.
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Joe Crowe Jan 11, 2007 02:11 PM
Task reassigned to Joanie Kinnaman.
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Joe Crowe Jan 11, 2007 02:11 PM
This box needs to be rebuilt.  It has zero k free.
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Jonathan Guillen Jan 11, 2007 10:29 AM
User called back. He has class tomorrow at 1 and 
needs the software installed.   
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Courtney Wehner Jan 09, 2007 02:46 PM
He called in to say that he is in his office till 
5p today 
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Joe Crowe Jan 09, 2007 02:37 PM
Task reassigned to Joe Crowe.
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Joe Crowe Jan 09, 2007 02:36 PM
called ST as per his request below.
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Joe Crowe Jan 08, 2007 06:17 PM
Profs do NOT get admin access on SC machines. 
Please verify (physically) the location, WOU and
model.
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Joe Crowe Jan 08, 2007 06:16 PM
hmmm...inv lists this as NS 122 Smart Classroom
machine...wtf??
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Audrey Macken Jan 08, 2007 02:00 PM
He and his colleagues need admin access: taylors, 
templej, myersj.
ArcGIS 9.2, ArcView3.3, acrobat reader and other 
multi-media tools are missing. He would like a 
call before anyone does anything with this so he 
can make sure everything is in order.
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