****This is an email****
Hello,

you asked UCS to fix a 'Generic Host Process'
error message.

I ran a script file that cleans up the registry
and  renames a folder that holds updates.

when I logged on after ward  the host problem went
away.

If there are any other issues or problems that
arise with this project please feel free to email
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,

-- 
Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu

She said that she is getting the same error 
message again. Application error message when she 
turns it off. She said that she can still use her 
computer but would like help. 

Task reassigned to Myron Hoeckle.

ran svcthis.bat there was some weird messages
going to show joe, there was nothing that needed
to be updated.

Task reassigned to Myron Hoeckle.

Called, left vm asking if this was still a problem
and for her to call in with times we can come by
when she'll be there.

Since we've been trying to contact her since the
18th and she hasn't gotten back to us I'm tempted
to close this ticket on Friday if we haven't heard
from her.

Called, left vm asking if this was still a problem
and if so when we should come by.

Task reassigned to Michael Orr.

****This is an email****

Professor Strand,

I came by your office today and was let in by the
department secretary. I worked on your machine for
about 15 minutes, but was unable to reproduce the
error you described in your ticket. Please call us
at 88925 with times this week (or next week if
it's better for you) when you'll be in your office
so we can come by and see if we can catch this
error with you at the computer.

If you have any questions about this project you
can call us at 88925 or email us at
ucshelpdesk@wou.edu

Thank you,

Mike Orr

Called and said anytime tomorrow would be good to 
look at her machine. Secretary will let you in.

the computer seems to be shutting itself down.  
Computer is still usable but needs to be fixed.  
This afternoon is good, secretary has permission 
to let you in.

She can use her computer fine but she does not 
think that she should be getting this message. 
SHe is in and out at classes today so you can 
either call first or the sec can let you in. 
THanks