Service Request Ticket - # 18660

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2007 09:48 AM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040649[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 1VH8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 1vh8z61 Location ITC Fee Payment (was HU/April Carothers)

CPU Pentium 4-3.2GHz


OS Software MS Office PRO 2003 from P0051751, Contribute 3.0 with CPS from P0057048

Wired NIC 00:11:43:BB:13:F4

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 09, 2007 04:09 PM 
For some reason right clicking on the quick start
icons down on the start bar was prompting him to
update contribute. I logged in as myself and let
the program update. Problem seems to be solved.
The update was pathing to the T drive so he
couldn't let it update himself. Closing ticket.
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Joe Crowe Jan 09, 2007 04:03 PM 
Task reassigned to Michael Orr.
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Courtney Wehner Jan 09, 2007 11:02 AM 
He called back to say that he did a print screen 
of the error message so the techs can see it.
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Courtney Wehner Jan 09, 2007 09:50 AM 
His computer works fine but it keeps prompting 
him to install the update. He tries to install 
but he keeps getting the error. He is not in a 
rush on this, but would not like the pop up to 
show anymore.
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