Service Request Ticket - # 18661

Service Request Information

CONTACT Name Kante, Wentirim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2007 10:40 AM
Department Phone 88303
Location Email kantew@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050970[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pent M, 1.73GHz, 2MB Cache, 533MHz
Serial No. BHQP491 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Office Pro 2003 from P0055932

Wired NIC 00:14:22:E9:24:E3


Wireless NIC 00:13:CE:D5:B0:A6

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 09, 2007 04:40 PM 
Task reassigned to Michael Orr.
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Michael Orr Jan 09, 2007 04:40 PM 
Got her setup as an admin on the laptop and stuck
around just to make sure that the wireless process
completed successfully. it did. Closing ticket.
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Courtney Wehner Jan 09, 2007 10:41 AM 
She is trying to get wireless on her laptop and 
it is telling her that she has to have admin 
access to install that software then she could 
get wireless.
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