Service Request Ticket - # 18665

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2007 10:52 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020708[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5RW4X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Macromedia Dreamweaver, Adobe Acrobat 6.0

Wired NIC 00:07:E9:6A:61:40

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact clubdubdub@hotmail.com 88925

Tracking

Entered by Date Memo
Audrey Macken
Email

Public
Entered by Date Memo
Audrey Macken Jan 31, 2007 08:52 AM 
Task reassigned to Audrey Macken.
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Audrey Macken Jan 31, 2007 08:52 AM 
They are no longer getting this message. It seems 
to be working fine.
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Michael Orr Jan 30, 2007 05:20 PM 
Joe mentioned that after uninstalling windows
defender we should be able to run ccleaner and
take care of the leftover registry key.
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Michael Orr Jan 30, 2007 04:41 PM 
Called to see if she was in, she wasn't. Didn't
leave a message since brad did.
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Michael Orr Jan 30, 2007 04:38 PM 
In order to resolve this issue you need to not
only uninstall the current version of Windows
Defender, but also install the new version from
the T drive. This fixes a preset "break' date that
was in the registry for the old version.

For some reason simply uninstalling hte program
doesn't seem to wipe out the registry key that
causes the problem.
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Brad Dougherty Jan 30, 2007 02:28 PM 
I called and left a message requesting a call back.
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Jonathan Guillen Jan 26, 2007 03:22 PM 
User called back. She is still experincing the 
same issue.
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Myron Hoeckle (Student) Jan 09, 2007 02:25 PM 
uninstalled windows defender
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Myron Hoeckle (Student) Jan 09, 2007 01:51 PM 
on it
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Joe Crowe Jan 09, 2007 01:43 PM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Jan 09, 2007 10:54 AM 
Located at the Reference desk.
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Courtney Wehner Jan 09, 2007 10:54 AM 
"Application failed to initialize 0X800106BA A 
problem caused Windows Defender Service to stop. 
To start the service, restart your computer" SHe 
restarted but this message keeps popping up. She 
can use it, but the message keeps popping so so 
they just Click OK to make it go away.
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