Service Request Ticket - # 18670

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2007 01:11 PM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030854[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186

Wired NIC 00:0C:F1:EA:34:7E

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 11, 2007 04:28 PM 
She had an old Maverick_NT drive mapped. Once that
was removed it fixed the problem for her.
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Brad Dougherty Jan 11, 2007 04:23 PM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Jan 11, 2007 03:22 PM 
She will have a student employee in to let you 
in.
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Courtney Wehner Jan 11, 2007 03:21 PM 
She called back and said that not everything is 
working correctly. She can open WORD, but when 
she tries to open a file from the I: it will not 
open.
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Brad Dougherty Jan 09, 2007 05:17 PM 
I reinstalled Office and that seemed to fix the
problem.
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Brad Dougherty Jan 09, 2007 04:23 PM 
Task reassigned to Brad Dougherty.
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Courtney Carlson Jan 09, 2007 01:26 PM 
Her access issue started yesterday (01/08). The 
software problem a few days ago.
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