Service Request Ticket - # 18684

Service Request Information

CONTACT Name Endres, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2007 05:04 PM
Department Phone 88348
Location Email endresc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060235[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 81L9VB1 Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 81L9VB1 Location ITC 007 Storage

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:C4


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Mar 28, 2007 11:09 AM
called and left her a voicemail letting her know 
that the mozilla composer was installed.
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Brian Smith Feb 15, 2007 12:45 PM
unfortunately I thought yesterday was a Tuesday
(yes it was a bad day for me) I called her today
asking if there is another time that we can do
this for her.
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Brian Smith Feb 12, 2007 01:23 PM
Task reassigned to Brian Smith.
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Michael Orr Feb 12, 2007 12:42 PM
Since we need to show her the Mozilla suite rather
than her old netscape composer we may want to hold
this setup until 12 to 3 on Wednesday. She's said
that's the time she's most likely to be in the office.
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Brian Smith Feb 12, 2007 12:30 PM
I installed the newest netscape, however it did 
not include the composer.  If you deliver the 
machine please direct her to the mozilla suite 
which I have installed and includes the composer 
(bring up the mozilla browser then go to window 
and then composer) this should look and act like 
the netscape composer that she is used to.
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Michael Orr Feb 12, 2007 11:56 AM
She uses Netscape Composer. She'd like to have
that on there so she can work on her webpage for
her students. It's the setup she's most familiar
with. She's not sure what version she uses. Told
her I wasn't sure if we had/could do this.

She said any time would be fine if she doesn't
need to be there. If she does need to be there
Wednesday is the best day, in the afternoons. From
12 to 3 or so.
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Brian Smith Feb 12, 2007 11:33 AM
named and put into the domain.  I called and left 
a voicemail asking if there was any special 
software she needed installed.
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Tricia Flaherty Jan 09, 2007 05:07 PM
W#20060235-optiplex and 20060283- 19" FP for 
Calra Endres to replace W#20010145[Edit Inv] dimension cpu 
and 20010593[Edit Inv] 17inch CRT equipment and GFA form 
are in tech inbox. Niki Winslow at 8-8206 can be 
a secondary contact
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