Service Request Ticket - # 18708

Service Request Ticket - # 18708

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Service Request Information

CONTACT	Name	Hennessy, Larin	Date	Jan 10, 2007 11:44 AM
	Department		Phone	88964
	Location		Email	hennessl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050351 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex SX280, Pentium 4, 3.20GHz, 1M, 800MHz FSB
	Serial No.	46M4D81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054423, Macromedia Studio MX 2004 from P0054066
	Wired NIC	00:12:3F:98:3D:CB

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Jan 19, 2007 04:53 PM	Delivered to Nathan	Add Attachment
Joe Crowe	Jan 19, 2007 04:52 PM	Task reassigned to Joe Crowe.	Add Attachment
Brian Smith	Jan 18, 2007 12:23 PM	I installed the hard drive and ghosted/named it. Barring any additional software needs this is ready to be reisntalled.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2007 04:49 PM	Task reassigned to Joe Crowe.	Add Attachment
Myron Hoeckle (Student)	Jan 17, 2007 04:49 PM	Joe has the part on Order	Add Attachment
Brian Smith	Jan 17, 2007 01:23 PM	It looks like it passed all of the hardware diagnostics.	Add Attachment
Michael Orr	Jan 10, 2007 03:52 PM	Tried to ghost machine but it gave the same error. Did a HDD diagnostic, it passed twice, currently running memory test from ubuntu.	Add Attachment
Nathan Sauer	Jan 10, 2007 01:18 PM	Task reassigned to Michael Orr.	Add Attachment
Nathan Sauer	Jan 10, 2007 01:18 PM	Removed computer and took it to ITC 009 for diagnostics.	Add Attachment
Michael Orr	Jan 10, 2007 12:56 PM	Task reassigned to Nathan Sauer.	Add Attachment
Michael Orr	Jan 10, 2007 12:56 PM	The machine seems to have a corrupted windows install. Tried to do a dirty install, but setup couldn't install a needed folder. Couldn't get it past that point. The system needs to be pulled out of the smart classroom case and brought over to us so we can figure out what's going wrong.	Add Attachment
Joan Guralnick	Jan 10, 2007 11:45 AM	He is teaching in there for the next 1 1/2 and doesn't mind if someone comes over during class. He believes that the room is open after that.	Add Attachment