Service Request Ticket - # 18719

Service Request Ticket - # 18719

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Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Jan 10, 2007 02:30 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060240 (opens in a new window)	Bldg/Room	NS 209
	Service Tag	92L9VB1	Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	92L9VB1	Location	William Schoenfeld (GFA Distribution Fall 2006)
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2007 from P0059051, 80/20 share with laptop 2006 MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059970
	Wired NIC	00:13:72:A6:57:A5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 05, 2007 10:36 AM	**This is an email** Sorry I hit the send button to early... "everything that was unique was copied over, things like the windows directory that is installed on every machine, were not copied."	Add Attachment
Myron Hoeckle (Student)	Apr 05, 2007 10:28 AM	**This is an email** Hey Prof. Schoenfeld, I reorganized the folder structure on your hard drive for you. this should make it easier to go through. everything that was unique was copied over, things like the windows directory that is installed on every machine. -- If there are any other issues or problems that arise with this project please feel free to email us at ucshelpdesk@wou.edu or to call us at 88925. Myron Hoeckle UCS Senior Tech Western Oregon University Phone: 838-8925 mhoeckle@wou.edu	Add Attachment
Myron Hoeckle (Student)	Apr 04, 2007 05:01 PM	**This is an email** Myron, I'd appreciate it if you could copy the entire contents of my old hard drive into a folder of my H drive. There are some applications and documents that I have acquired over the years that you didn't transfer, and I'm sure there will be additional ones that I have forgotten about (until I go and try to use them). That way I'd be able to go folder by folder on my own to see what I'd like to transfer and save. Thanks Bill Schoenfeld William Schoenfeld Associate Professor of Physics Western Oregon University (503) 838-8165	Add Attachment
Myron Hoeckle (Student)	Apr 02, 2007 08:31 AM	he said for 217 "we had one old version lets say 4, then they ordered version 5.1, then one machine had an update like 5.2?, and it is working I wonder if this can happen for the whole lab."	Add Attachment
Myron Hoeckle (Student)	Apr 02, 2007 08:21 AM	he came to check in about the HDD backup he said he would check over the next week and that 217 would need to give him nearly 2 weeks.	Add Attachment
Myron Hoeckle (Student)	Mar 30, 2007 08:45 AM	called no one home.	Add Attachment
Myron Hoeckle (Student)	Mar 27, 2007 08:41 AM	imported his favs from IE	Add Attachment
Courtney Carlson	Mar 26, 2007 04:47 PM	Called wondering if his favorites/bookmarks will be on his new machine.	Add Attachment
Myron Hoeckle (Student)	Mar 26, 2007 04:43 PM	ask him about NS217 Lab, some other prof henisi...ghosted...	Add Attachment
Myron Hoeckle (Student)	Mar 26, 2007 04:39 PM	moved his "needed" files to his new c:	Add Attachment
Myron Hoeckle (Student)	Mar 26, 2007 04:38 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Audrey Macken	Mar 26, 2007 02:49 PM	He called back about this, he is VERY upset about this, because he can't access his computer and he can't submit grades. He would like a call back regarding this task.	Add Attachment
Myron Hoeckle (Student)	Mar 20, 2007 02:06 PM	called left a vm	Add Attachment
Joe Crowe	Feb 16, 2007 01:32 PM	I've replaced the parts...it needs to be ghosted.	Add Attachment
Myron Hoeckle (Student)	Feb 12, 2007 03:35 PM	this is a "parts" machine for all the down ones currently.	Add Attachment
Tricia Flaherty	Jan 10, 2007 02:36 PM	W#20060240 optiplex and 20060288 19" FP to replace cpuW#20010832 and 17' CRT W#20010841 for William Schoenfeld, secondary contact is Niki Winslow. Equipment and GFA form is in TECH Inbox	Add Attachment