Service Request Ticket - # 18731

Service Request Information

CONTACT Name West, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2007 07:50 AM
Department Financial Aid Phone 88476
Location Email westr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 3.0GHz
Serial No. FL0Z141 Location PDR

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe InDesign V3.0 WIN from P0047835

Wired NIC 00:0C:F1:8D:70:72

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 11, 2007 08:36 AM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Jan 11, 2007 08:36 AM 
Called, had him do a hard reboot. Problem seems to
be fixed.
 Add Attachment
Mark Lyons Jan 11, 2007 07:53 AM 
At 5:00pm yesterday Ryan went to shut down and 
update his computer, and this morning when he 
came in his computer had the message: "Please 
wait. Do not turn off or unplug your computer. It 
will turn off automatically."
Add Attachment