Service Request Ticket - # 18735

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2007 08:48 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051066[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, 2MB Cache, 1.83GHz, 667 MHz FSB, 15.4in UltraSharp Wide Screen SXGA+
Serial No. F67DT91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software Microsoft Office Pro 2003 from P0056987

Wired NIC 00:01:C5:10:47:C7


Wireless NIC 00:16:CE:40:67:5C

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 11, 2007 01:13 PM 
I installed some windows updates and ran CCleaner.
It seemed to speed up significantly.
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Brad Dougherty Jan 11, 2007 11:42 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Jan 11, 2007 11:42 AM 
Headed over.
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Jonathan Guillen Jan 11, 2007 09:52 AM 
She is available any time after 10:15 until 1:45
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Michael Orr Jan 11, 2007 09:26 AM 
Called, left vm for times.
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Jonathan Guillen Jan 11, 2007 08:56 AM 
This is a laptop that she takes home with her and 
uses with her DSL service. When she uses it at 
school, she plugs it into a cat5 jack in her 
office. Recently the laptop has been very slow 
and unresponsive, taking minutes to load websites 
like communication express, and even just to 
bring up "My Computer."
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