****This is an email****

Camila,

We put a new hard drive in your machine (and still
have the old one in case you need any data
recovered) and I brought it over and set it up
today. We still need to have a tech come by and
set up printers with you so you can tell them
which printers you want to have. Dale will also
have to come by some time next week and set up
Wolf Millenium with you.

Please call us at 88925 or email us at
ucshelpdesk@wou.edu to let us know when we should
come by next week. Please remember to include the
ticket number of 18739 so the person on the
helpdesk can add the info to the ticket.

Thanks,

Mike Orr
UCS Tech

Dreamweaver, photoshop and acrobat also need to 
be added. The library has licenses for them.

Task reassigned to Joe Crowe.

User called back. She needs the following 
software installed: Clio, Clio Request, Wolf 
Millennium, Past Perfect Museum Software, Virtual 
Exhibit, PL/SQL Developer.

called, left another vm.  I need a list of
programs from her that NEED to be on the machine.
 I see a lot of unfamiliar programs and some that
look like spyware.  I don't want to uninstall
anything she uses for work so I need the list.  I
left my email address as well as the SRLine
number.  I will be out from 11-1, but in from 1-3
today.

she called back very confused... apparently we
have her machine already. ((oops)) I apologized
for the "error in communication".

Went over, it's running very slowly when you try
to open apps. once apps are open they run at about
normal speed. Also very many CPU usage spikes.
System Idle Process seems to be taking up the most
CPU access.

Deleted most of the old extra profiles, ran
windows updates, no fix.

We may need to just reghost this. Camila said
she's ok with it if we need to do that, but there
is some library specific software we'd need to
reinstall if we go that far. if we can fix it
without ghosting it that'd be nice.

She'd like someone to contact her tomorrow to let
her know what to expect as far as wait time, also
if we have a loaner or something she can use in
the interum if it's a long fix, that'd be great.

She is available until 11:30 and after 12:30

She has noticed that it has been getting slower 
and slower recently, but today she has been 
unable to log in after restarted the machine 
multiple times. If the machine does boot to the 
login screen, it does not respond to cltr-alt-del 
keyboard commands so she can log in.