Service Request Ticket - # 18740

Service Request Information

CONTACT Name Beus, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2007 09:38 AM
Department Phone 88602
Location Email beusm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030717[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:02:D3

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Courtney Wehner Jan 23, 2007 02:49 PM 
she called back to let us know that she is no 
longer having any problems. She said thanks to 
Brad
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Brad Dougherty Jan 23, 2007 02:32 PM 
I called back and left a follow-up message
requesting a call back to let us know the status
of her machine.
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Brad Dougherty Jan 11, 2007 10:39 AM 
I ran Java updates and ran CCleaner. I called her
back and left a message asking her to let me know
if that worked.
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Brad Dougherty Jan 11, 2007 10:39 AM 
Task reassigned to Brad Dougherty.
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Jonathan Guillen Jan 11, 2007 09:39 AM 
When it is frozen it does not respond to keyboard 
or mouse input.
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Jonathan Guillen Jan 11, 2007 09:39 AM 
Communication express and Banner reguarly freeze 
up and have to be closed/restarted. I tried to 
get them to say if it was a problem with the 
browser and/or network connection but they were 
unsure.
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