Service Request Ticket - # 18749

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2007 11:36 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030545[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2MS6Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office PRO 2003 from P0047320, Dreamweaver MX 2004 from P0049368 upgraded to Dreamweaver CS3 on P0062912 10-2007 moved to W#20080599, Adobe Acrobat Pro v7 from P0058744 moved to W#20080599

Wired NIC 00:0C:F1:E7:DB:8C

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jan 11, 2007 03:00 PM 
Task reassigned to Brad Dougherty.
 Add Attachment
Brad Dougherty Jan 11, 2007 03:00 PM 
I ran the SVC host fixer and installed updates. It
seems to be working now.
 Add Attachment
Jonathan Guillen Jan 11, 2007 11:36 AM 
****This is an email****

 
Hello:  Dr. Dukes and myself are getting the same 
error message everyday:

SVCHOST.EXE

The Instruction @ "0X745f2780" Referenced memory 
@ "0X00000000." The memory could not be read"

His CPU WOU #20030544[Edit Inv] and mine is WOU #20030545[Edit Inv]

This error message first popped up when the shut 
down option was Install Updates and Shut Down.  
Of course, this seems to happen every time the 
shut down option is Install Updates and Shut 
Down.  Are we NOT supposed to use this option?  
What are these updates?  

Thank you.
 Add Attachment