Service Request Ticket - # 18791

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2007 08:40 AM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030504[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. H4RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:51:40

TECHS Submitted by Ronni Luchterhand Contact rluchte@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe May 09, 2007 02:05 PM 
this was done a few days ago.
 Add Attachment
Joe Crowe Mar 20, 2007 02:32 AM 
Got the RMA and sent the card
 Add Attachment
Joe Crowe Feb 05, 2007 05:59 PM 
Card rma in process.
 Add Attachment
Ronni Luchterhand Jan 17, 2007 08:43 AM 
Task reassigned to Joe Crowe.
 Add Attachment
Ronni Luchterhand Jan 17, 2007 08:43 AM 
Mf Warranty Date: 4/27/2007
 Add Attachment
Ronni Luchterhand Jan 17, 2007 08:41 AM 
did some part swapping and found out it was the
video card.  He currently has the video card from
my machine (WOU20030856).  New vc needs to be
ordered.  (I am using a thin client in the meantime)
 Add Attachment