Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Jan 17, 2007 10:42 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050986 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GPPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, AddressMate (they have physical media)
	Wired NIC	00:12:3F:CD:7F:40

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jan 22, 2007 12:41 PM	delevered.	Add Attachment
Joe Crowe	Jan 22, 2007 12:22 PM	Task reassigned to Brian Smith.	Add Attachment
Brad Dougherty	Jan 19, 2007 11:36 AM	It had a bad motherboard. I swapped in one from another machine and it is now ready to deliver. The machine is in the outbox and has a label that says "SHC 135"	Add Attachment
Brad Dougherty	Jan 19, 2007 10:14 AM	Task reassigned to Brad Dougherty.	Add Attachment
Ronni Luchterhand	Jan 19, 2007 09:06 AM	stopped by on my way back from NPE task. Room is expected to be open from 1pm on today	Add Attachment
Brad Dougherty	Jan 18, 2007 10:51 AM	Heading down at 11 today.	Add Attachment
Michael Orr	Jan 17, 2007 03:58 PM	Got busy. Didn't get to this one, someone else should check it out.	Add Attachment
Michael Orr	Jan 17, 2007 12:10 PM	Room should be open at about 12:30. I'll go check it out then.	Add Attachment
Michael Orr	Jan 17, 2007 12:09 PM	Called. The room was in use and there was some confusion as to if it would be open after that. They're calling back in. Please relay to tech phone.	Add Attachment
Audrey Macken	Jan 17, 2007 10:43 AM	It is in room 131. The room should be pretty open after 12. It is a councilor's room, though, so you might call first.	Add Attachment