Service Request Ticket

Service Request Information

CONTACT	Name	Shell, Colleen	Date	Jan 17, 2007 04:29 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	shellc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Jan 19, 2007 04:30 PM	Radar was not added to the ACL.	Add Attachment
Joe Crowe	Jan 19, 2007 02:17 AM	grrr...printer is off	Add Attachment
Michael Orr	Jan 18, 2007 10:04 AM	Task reassigned to Joe Crowe.	Add Attachment
Michael Orr	Jan 18, 2007 10:04 AM	Set up a temmp printer port for them as a local tcp/ip printer. The IP is 140.211.64.41. I named the port hc_lj4250_temp. This is also what I named the printer. They were all set to print by default to HC on healthcenter. For whatever reason this would act like it was printing fine, but nothing would come out of the printer. I've left the config sheet for the printer on my desk under my keyboard if it's needed. I'm not sure if this is a problem on Radar's end or if their printer settings were just misconfigured. For the time being they can print just fine, but they are not printing through radar. Assigning to Joe so he can take a look at the radar side of things.	Add Attachment
Jonathan Guillen	Jan 18, 2007 08:49 AM	Trisha Guy called back on this, Crystal Beahm is unable to print from her PC as well. Trisha asked when this could be done (it's been a little more than 1 business hour since the task was entered).	Add Attachment
Joan Guralnick	Jan 17, 2007 04:30 PM	This has been going on all day. They just now found the time to call. It sounds like they are missing an icon that they are used to using.	Add Attachment