Thanks.  It is a good example to share w/ 
Courtney.

Hi Joan,

Can you let Courtney Carlson know that she cannot
tag on items to a service request that do not
relate to the original request (i.e. it's only
luck that I saw this this last note at all).

She called saying that the color printers were 
not working and needed attention right away. 
Printers' error reads: carriage obstruction

Oh, the library wanted to be contacted to know if
the printer would be out of service while we wait
for a new part from HP or if we had something that
could stand in in the meantime.

Melissa is the student worker who called in the 
task.