Service Request Ticket - # 18831

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2007 09:29 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060460[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0639YB0A50 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059792

Wired NIC 00:14:4F:57:AA:77

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Jan 19, 2007 08:21 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Jan 19, 2007 08:21 AM 
called, explained the open and save process when
multiple ppl access a file and what happens when
the file is unable to save or close properly.
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Jonathan Guillen Jan 18, 2007 09:33 AM 
File location: 
I:/advancement/inst_adv/stewards/06-
07/scholarship dinner/2006-07 student invite 
data.xls

They were working on it from the network drive 
which became unavailable for a short time. When 
they tried to open the spreadsheet again it was 
locked by use kadams2 in read-only. They don't 
know who the user kadams2 could be. They copied 
the spreadsheet from the I: drive and are able to 
work and save the copy, but need to be able to 
put it back on the I: drive in place of the 
locked version.
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