Service Request Ticket - # 18834

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2007 11:00 AM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030745[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 81F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:26:98

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 29, 2007 12:44 PM 
Problem solved. Ran the svchost scripts, made sure
updates were done, uninstalled google toolbar by
request, disabled imap notify. She's happy.
Closing ticket.
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Brian Smith Jan 29, 2007 12:34 PM 
Task reassigned to Michael Orr.
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Michael Orr Jan 23, 2007 09:19 AM 
Called. Left vm asking for times.
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Brian Smith Jan 22, 2007 01:33 PM 
busy signal. I will try again in a bit.
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Ronni Luchterhand Jan 19, 2007 01:28 PM 
no one home
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Ronni Luchterhand Jan 19, 2007 01:23 PM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Jan 19, 2007 01:23 PM 
heading over
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Brad Dougherty Jan 18, 2007 01:47 PM 
She will be available tomorrow from 1pm-4pm. It
sounds like we probably need to run CCleaner,
spyware scan, and run updates. Just make sure
everything's up to date and that all temp files
are cleaned out.
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Courtney Carlson Jan 18, 2007 12:33 PM 
Called again, wondering what the status was on 
her task and when a tech would be out to see her. 
I told her only that I would make a memo that she 
called to check on the status.
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Jonathan Guillen Jan 18, 2007 11:09 AM 
User has been abroad and windows has been 
behaving erradicly since she has come back. When 
she shuts windows down it stops at "Saving 
Settings." She witnessed it in this state for at 
least 45 minutes. Icons on her desktop are also 
not being saved, suggesting a profile issue.
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