Service Request Ticket - # 18864

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2007 04:52 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060341[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G86384CVW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software MS Office Pro 2004 from P0059051, Windows XP Pro from P0058962, Adobe Web bundle includes CS2.3 MAC and Studio v8 MAC from P0060616, Adobe CS4 Design Prem Mac from P0070829, Adobe Acrobat PRO v9 Win License from P0070415, Microsoft Office Mac 2008 License from P0071719

Wired NIC 00:16:CB:97:C5:D9


Bluetooth NIC 00:16:CB:13:6B:14


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Jul 18, 2007 04:38 PM
Next step is to get Millenium installed on at
least Scot's machine. Working with Dale on that on
Friday.
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Brad Dougherty Jul 18, 2007 04:25 PM
Ignore the last note.
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Brad Dougherty Jul 18, 2007 04:21 PM
Replaced the trailing cable. It's working.
Delivered. Closing the task.
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Brian Smith Jun 19, 2007 09:00 AM
Task reassigned to Brad Dougherty.
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Brian Smith Jun 19, 2007 08:59 AM
I do not know exactly where travis is with this. 
He needed their old MAC addresses as well but the 
only thing I could get him were their old IPs and 
I sent them to him in an e-mail.
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Brian Smith May 30, 2007 11:43 AM
sent the MAC addresses to Travis.
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Brian Smith May 22, 2007 08:07 AM
they both will need static IP addresses
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Brian Smith Apr 18, 2007 12:32 PM
I was not able to get mellenium to work. I am 
going to try to contact Dale about this.
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Brian Smith Apr 16, 2007 11:49 AM
Task reassigned to Brian Smith.
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Courtney Wehner Apr 12, 2007 01:16 PM
****This is an email****
Hi, I think the work order for my new desktop was 
18864, but could be wrong.
Brian installed it before spring break, and I was 
to run through it and see what was missing, etc.
And I think I'm ready to get the kinks fixed.


On the PC side, InDesign CS wasn't installed, S/N 
10371412003167535039
And Millenium doesn't work
Also I'd like to have Digital Storefront 
installed so I can send files to the Print Shop
 
On the Mac side, Spock printer, access denied
Phaser printer needs to be installed
Pagemaker 7 isn't installed (does it have 
problems with the new OS)
Acrobat 7 pro needs reg number
Acrobat 8 pro, needs reg number
the only Microsoft office is a 2004 test drive, 
but wouldn't open, needs an administrator
I will need the full Mac Office package like I 
had before.
I also would like to have administrator rights to 
the mac side also.


Think thats it, Thanks. Sue
 
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Brian Smith Mar 23, 2007 12:14 PM
mac time was wrong. silly mac. trix are for kids.
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Courtney Wehner Mar 22, 2007 04:28 PM
I called and left a VM on the tech phone.
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Courtney Wehner Mar 22, 2007 04:27 PM
She called and said that the miniMacs that are 
set up she cannot enter her name and password on 
the Mac side. It shakes back and forward at her 
and will not allow her to log in. 
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Brian Smith Mar 22, 2007 03:42 PM
this is completed. She still is getting a few 
things off of her PC and she will contact me when 
its ready to be taken.
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Brian Smith Mar 22, 2007 11:25 AM
I am set to do this after my final this afternoon.
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Brian Smith Mar 22, 2007 10:08 AM
called and left a voicemail. I am ready to bring 
this over and install it. I just need a time from 
her that will work for her.
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Brian Smith Mar 05, 2007 12:13 PM
she is looking into putting in a purchase request 
for the adobe and macromedia sweet
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Brian Smith Feb 01, 2007 01:26 PM
working on getting this set up.
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Brian Smith Feb 01, 2007 01:26 PM
Task reassigned to Brian Smith.
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Tricia Flaherty Jan 18, 2007 04:53 PM
This will get windows added for dual boot and 
please read comment section of GFA form for 
addtional info about eventual PC station 
replacement with thin client.  I'm putting 
equipment in TECH inbox
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