Service Request Ticket - # 18869

Service Request Ticket - # 18869

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Service Request Information

CONTACT	Name	Willis, Karen	Date	Jan 19, 2007 09:48 AM
	Department	Creative Arts	Phone	88461
	Location		Email	willisk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040753 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	sqp5120g4pnz	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)
	Wired NIC	00:11:24:71:49:3C

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 30, 2007 05:34 PM	Turned out to be an electrical issue. The physical plant fixed this.	Add Attachment
Brian Smith	Jan 29, 2007 11:29 AM	please look into this while you are working on protools.	Add Attachment
Brian Smith	Jan 29, 2007 11:29 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Smith	Jan 22, 2007 01:36 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Jan 22, 2007 01:36 PM	called and left a voicemail. If it is just an electrical problem than we need to know so that we can close out the task.	Add Attachment
Jonathan Guillen	Jan 19, 2007 12:49 PM	P.S. sorry for prescribing a possible solution.	Add Attachment
Jonathan Guillen	Jan 19, 2007 12:47 PM	Scott Grim called. The electrical outlet that the mac is plugged into started making crackling sounds and the plug fell out by itself, leading them to believe that there's nothing wrong with the mac, but instead the electrics. I suggested that they first call the Physical Plant to get an electrician out to assess the situation. A tech will need to verify that the mac was not damaged in the process and the mac itself may need to be plugged into a different outlet. Scott Grim should be the point of contact for this request (88147) as Karen is on Maternity Leave.	Add Attachment
Ronni Luchterhand	Jan 19, 2007 10:14 AM	could not get the problem to occur. Left note for Brook, the person who had experienced the problem. Asked her to contact us directly.	Add Attachment
Ronni Luchterhand	Jan 19, 2007 09:52 AM	heading over	Add Attachment
Kevin Elmore	Jan 19, 2007 09:50 AM	Sorry for the cryptic-ness of the message, but there was a note for Mary (Karen is on maternity leave and Mary Miller is in her place) giving these precious few details.	Add Attachment
Kevin Elmore	Jan 19, 2007 09:48 AM	Student worker's machine.	Add Attachment