Service Request Ticket - # 18874

Service Request Ticket - # 18874

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Jan 19, 2007 12:22 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040671 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	B1T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	b1t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:14:95

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 24, 2007 10:01 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 24, 2007 10:01 AM	Delivered.	Add Attachment
Audrey Macken	Jan 24, 2007 09:24 AM	He will be in from 3 to 4 and maybe 12.15 to 2. The office technician will be in most of the day as well.	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2007 12:17 PM	he is not in his office, and Debbie Braun and Jeanne Dean are both out to lunch.	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2007 10:31 AM	no amber lights!!!!1111one ready to go back	Add Attachment
Myron Hoeckle (Student)	Jan 23, 2007 08:40 AM	awaiting to see if we get some more amber lights...	Add Attachment
Myron Hoeckle (Student)	Jan 22, 2007 05:13 PM	power supply replaced.	Add Attachment
Myron Hoeckle (Student)	Jan 22, 2007 05:13 PM	power supply fan was froze	Add Attachment
Brian Smith	Jan 22, 2007 01:41 PM	It is the amber light problem, we will need to grab the machine and make sure that it is the power supply fan that is not working.	Add Attachment
Brian Smith	Jan 22, 2007 01:40 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Brian Smith	Jan 22, 2007 01:40 PM	between 3 and 4 would be the best time to go over.	Add Attachment
Audrey Macken	Jan 22, 2007 01:07 PM	He just called back to say that it went to sleep a third time.	Add Attachment
Audrey Macken	Jan 22, 2007 12:54 PM	This has started happening again and has gone to sleep twice in the last half hour.	Add Attachment
Brad Dougherty	Jan 22, 2007 10:07 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 22, 2007 10:07 AM	I worked with him today and he didn't have any problems with this issue.	Add Attachment
Jonathan Guillen	Jan 19, 2007 12:38 PM	After using the computer, he returns to find it has gone into a suspended or sleep state (the power button blinks instead of normal solid green). He tries everything to revive it, pressing the keys, the mouse, and the powerbutton itself but nothing happens. He is forced to shut the PC down in order to log back in.	Add Attachment